NAVICA Connect

General

• What is NAVICA Connect?
• How can organizations use NAVICA Connect?
• Which NAVICA products do I need to use?
• What are the system requirements for NAVICA Connect?
• Is NAVICA an electronic health record system (EHR)?
• What are the privacy notice and terms and conditions for the NAVICA System?

Account Setup

• How do I create a NAVICA Connect account?
• What information does NAVICA Connect require to to create an account?
• What permission types exist in NAVICA Connect?
• Can team members belong to multiple NAVICA Connect organizations?

Population Management

• Is NAVICA Connect required to manage my organization's COVID-19 testing program?
• How do I add participants to my organization?
• What data is required to add participants to my organization?
• Why am I getting an error message when I upload a list of participants?
• How do I invite participants to connect to my organization?
• Why are my participants not receiving an invitation to connect?

See all 10 articles

State Reporting

• Can NAVICA be used to meet state reporting requirements for COVID-19 testing?
• Will state reporting through NAVICA be submitted to different states as applicable?
• Does NAVICA report both positive and negative COVID-19 results for state reporting?
• Does a participant have to be connected to my organization for their results to be reported to state health authorities?
• What is AIMS?
• How do I set up NAVICA Connect to perform state reporting of COVID-19 test results?

See all 12 articles

Troubleshooting

• My team members are not receiving their login or temporary password email when they are added within Connect.
• How do I access NAVICA Connect support documents?
• One of my testing administrations is missing a Testing Site within their NAVICA Administrator app.
• I have another issue or would like to contact product support