NAVICA Consumer

General

• What is NAVICA?
• What is the NAVICA Pass?
• How do I get NAVICA?
• Which NAVICA app should I use?

Account Setup

• What information does NAVICA require to to create an account?
• How do I create a NAVICA account?
• What symbols are permitted in password creation?
• Why didn't I receive a verification ID during NAVICA account creation?

COVID-19 Tests

• What type of COVID-19 test is BinaxNOW?
• What type of test is ID NOW COVID-19?
• How can I buy a BinaxNOW COVID-19 Ag Card Home Test?
• How do I perform a BinaxNOW COVID-19 Antigen Self Test?

Account & Settings

• How do I reset my password?
• Do I need to use biometrics (Face ID, Touch ID) to use NAVICA?
• Why does NAVICA Consumer need camera permissions?
• How do I change my account's email address?
• How do I edit my NAVICA account?
• Do you track my location?

Connected Organizations

• How do I connect to an organization?
• How do I disconnect from an organization?
• Am I required to share my COVID-19 results ("Connect") with my organization?
• Why am I getting an error message when I enter a Connect Code?

Managed Profile(s)

• Can my child use the NAVICA app for COVID-19 testing?
• How do I edit a Managed Profile in my NAVICA account?
• How do I delete a Managed Profile?

Test Results

• How do I see my test results?
• How can I share my COVID-19 test results in NAVICA?
• Why is my test result not showing in my NAVICA account?
• What do I do if I receive a positive COVID-19 result?
• How often can I self report a COVID-19 test result?
• Why did my NAVICA Pass disappear from the app?

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Troubleshooting

• The test site is showing an error when I present my NAVICA ID.
• I have another issue or would like to contact product support